See the original program on almaden.ibm.com for more information on the SSME conference.
Friday, October 6, morning
| Time | Speaker | Slides / Digest |
| Friday, 8:00 a.m. |
Paul Maglio, Senior Manager, Service Systems Research, IBM Research, "Welcome" | [Slides as PDF] (first section) |
| Friday, 8:10 a.m. |
Robert Morris, Vice President, Services Research, IBM Research, "Conference Opening" | [Slides as PDF] (second section) |
| Friday, 8:30 a.m. |
Nick Donofrio, Executive Vice-President, Innovation and Technology, IBM Corporation, "Innovating for Growth" | [Digest as HTML] |
| Friday, 9:10 a.m. |
Richard C. Larson, Massachusetts Institute of Technology, Engineering System Division, "Holistic Trinity of Services Sciences: Management, Social and Engineering Sciences" | [Digest as HTML] |
| Friday, 9:35 a.m. |
Steven G. Allen, North Carolina State University, "The IBM-SSME-NC State Fit" | [Slides as PDF] [Digest as HTML] |
| Friday, 10:35 a.m. |
Panel: "The Role of Government in Research and Skills Development",
|
[Digest as HTML] |
| Friday, 11:20 a.m. |
Roland T. Rust, University of Maryland, "Let's Not Forget About Customers and Revenue" | [Slides as PDF] [Digest as HTML] |
| Friday, 11:40 a.m. |
Daniel Berg, Renesselaer Polytechnic Institute, "Decision Sciences and Engineering Systems" | [Slides as PDF] [Digest as HTML] |
Friday, October 6, afternoon
| Time | Speaker | Slides / Digest |
| Friday, 1:30 p.m. |
Jim Spohrer, IBM Almaden Services Research, "Next Year ... San Francisco" | (none) |
| Friday, 1:35 p.m. |
Carl Schramm, Kauffman Foundation, "The Entrepreneurial Imperative" | [Presentation slides as PDF] [Book cover as PDF] [Article as PDF] [Digest as HTML] |
| Friday, 2:20 p.m. |
Bill Hefley, Carnegie Mellon University, | [Digest as HTML] |
| Friday, 2:40 p.m. |
Gianmario Motta, University of Pavia, "Engineering of Digital Services" | [Slides as PDF] [Digest as HTML] |
| Friday, 2:55 p.m. |
John Murray, University of Dublin, Trinity College, "A Research Based Educational Intiative: The Institute for International Services Innovation" | [Slides as PDF] [Digest as HTML] |
| Friday, 3:20 p.m. |
Bob Glushko, University of California, Berkeley, "Services Science at Berkeley" | [Slides as PDF] [Digest as HTML] |
| Friday, 4:10 p.m. |
Avishai Mandelbaum, "Service Engineering: Data-Based Research and Teaching in Support of Service Management" | [Slides as PDF] [Digest as HTML] |
| Friday, 4:35 p.m. |
Val Rahmani, General Manager, Infrastructure Management Services, "Injecting Science into the Art of Services: A Perspective from IBM Global Technology Services" | [Slides as PDF] [Digest as HTML] |
| Friday, 4:30 p.m. |
Michael E. Gorman, University of Virginia, "Trading Zones, Interactional Expertise and Service Science" | [Slides as PDF] [Digest as HTML] |
| Friday, 5:45 p.m. |
Xiaofei Xu, Harbin Institute of Technology, "The Current States and Development Plan of Research and Education on SSME in Harbin Institute of Technology" | [Slides as PDF] [Digest as HTML] |
| Friday, 6:05 p.m. |
Christof Weinhardt, Karlsruhe Institute of Technology, "SSME for eOrganizations" | [Slides as PDF] [Digest as HTML] |
| Friday, 6:20 p.m. |
Taina Tukiainen, Helsinki Polytechnic Stadia, "Master’s Program for Service Management at Helsinki Polytechnic Stadia" | [Slides as PDF] [Digest as HTML] |
| Friday, 6:35 p.m. |
Irving Wladawsky-Berger, IBM Vice President, Technical Strategy and Innovation, "At the Threshold of a 21st Century Revolution" | [Digest as HTML] |
Saturday, October 7, morning
| Time | Speaker | Slides / Digest |
| Saturday, 8:05 a.m. |
Debra Stewart, President, Council of Graduate Schools | [Digest as HTML] |
| Saturday, 8:40 a.m. |
Hideaki Takagi, University of Tsukuba, "Research and Education of SSME in Japanese Universities" | [Slides as PDF] [Digest as HTML] |
| Saturday, 9:05 a.m. |
Steve Vargo & Bob Lusch, University of Hawaii and University of Arizona, "The Service-Dominant Mindset" | [Slides as PDF] [Digest as HTML] |
| Saturday, 9:20 a.m. |
Christos Nikolaou, University of Crete, "Progress Report on Efforts towards a Research and Educational Agenda for Services Science in the EU and Greece" | [Slides as PDF] [Digest as HTML] |
| Saturday, 9:40 a.m. |
Guido Dedene Catholic University of Leuven (K.U.Leuven), Belgium, "A Research and Education Framework for Service Management" | [Slides as PDF] [Digest as HTML] |
| Saturday, 10:00 a.m. |
Jiangfan Li, Sun Yat-sen University, Guangzhou, China, "CCSSR Research & Education and Service Economies & Management" | [Slides as PDF] [Digest as HTML] |
| Saturday, 11:05 a.m. |
Javier Reynoso, Instituto Tecnológico y de Estudios Superiores de Monterrey, "The Evolution of Services Management in Latin America: Building an Academic Program" | [Slides as PDF] [Digest as HTML] |
| Saturday, 11:20 a.m. |
Mary Jo Bitner, Arizona State University, "Services Science at ASU" | [Slides as PDF] [Digest as HTML] |
| Saturday, 11:45 a.m. |
Business Partner Panel: The Boston Consulting Group Information Technology, Inc Xerox |
[Digest as HTML] |
| Saturday, 12:45 p.m. |
Summary and closing, Stuart Feldman, IBM Computer Science Research | [Digest as HTML] |
[return to digests on rendez.org]
Submitted by daviding on Sun, 2006-11-05 21:14.
